So, I posted about my troubles with the online print, photo book, etc. company PrinterPix here. And when we left off, I had high hopes that the company was going to make things right. Their last email, as of December 20th, had promised a refund if I returned the calendars.
Fast forward weeks later to today. I hadn't received a refund yet, and had, in fact, planned to contact the company this week. And then I received an email from the Better Business Bureau that has a reply from the company. Here is their reply:
|We can not create a different product than customer ordered. The desired size is selected on the website at the beginning of the project. I will go ahead and reprint for free the 2nd calendar that was damaged, also the customer can create new larger calendars for free. Because this was a special via Amazon $0 was paid to us, so we have nothing to refund.|
Hmm. Seems as if there is a lie here somewhere. Yes my friends. The same company who assured me of a full refund on the 20th now replies differently through the BBB- and doesn't even address my complaint about the shoddy quality of their product.
Needless to say, I marked the little circle for "not satisfied" for the BBB, and I've made another statement to them and to the company.
I really doubt I'll ever get my money back from these people. And I'll chalk it up to a lesson learned and not try a new company without reference from someone I know in the future.
But, be warned, readers. Don't use this company or try to do business with them. I understand that some may have a different experience. And obviously they are getting something right or they couldn't stay in business. But there is no excuse for a company that lies. Giving one answer and then turning around a few weeks later and saying something else entirely is inexcusable. Not to mention that they now have my calendars and my money which I think is equivalent to theft.